Refunds & Cancellation Policy

Effective Date: June 1, 2024

At Afturn Global, we are dedicated to providing high-quality services and products that meet your expectations. We understand that sometimes plans change, so we have established the following refund and cancellation policy for both our services and physical goods.

1. Service Satisfaction Guarantee

• We strive to ensure customer satisfaction with our services. If you are not satisfied with the services provided, please contact us at support@afturn.com. within 7 days of service delivery. We will work with you to resolve the issue.

2. Cancellations

• Before Service Commencement: If you wish to cancel your order or service before we begin work, you may do so by contacting us at support@afturn.com. A full refund will be issued for cancellations made within 24 hours of purchase. Cancellations made after 24 hours but before service commencement may be subject to a cancellation fee of up to 20% of the total service cost to cover administrative expenses.

• After Service Commencement: Once work on your project has begun, cancellations are not eligible for a full refund. We may offer a partial refund based on the amount of work completed at the time of cancellation, determined on a case-by-case basis.

3. Refunds for Services

• Eligibility: Refunds are generally not provided once services have been delivered. However, if you believe there has been an error or the services do not meet the agreed-upon specifications, please contact us within 7 days of service delivery. We will review your case and determine if a refund, partial refund, or service revision is appropriate.

• Processing Time: Approved refunds will be processed within 10 business days to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

4. Refunds & Returns for Physical Goods

• Eligibility: We accept returns of physical goods within 14 days of receipt, provided the items are unused, in their original packaging, and in the same condition as when you received them. Please contact us at support@afturn.com to initiate a return.

• Non-Returnable Items: Certain items, such as perishable goods, custom-made products, or digital products, are non-returnable. This will be clearly stated at the time of purchase.

• Return Process: To return an item, please contact us at support@afturn.com for return instructions. You are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.

• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days to the original payment method.

5. Non-Refundable Services

• Certain services, such as custom development work, digital products, or consultation fees, may be non-refundable. These will be clearly stated at the time of purchase.

6. Changes to the Policy

• We reserve the right to modify this Refunds & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.

7. Contact Us

• If you have any questions about this Refunds & Cancellation Policy, please contact us at support@afturn.com.